Contact

Have a question or comments?
Use the form below to send us a message or contact us by mail at Support@Acecolorhaus.com:

Have Questions? Let's Chat!

We're here to help! For questions about our wigs, custom colors, orders, or anything else, Our team is happy to assist you.

Online Only,
Servicing Clients Nationwide

Response Hours:
MON to SAT: 9:00AM - 7:00PM
SUN: Closed

Please allow 48hrs for a response.

Welcome to Ace Color Haus . Please read our policies carefully before using our website www.acecolorhaus.com or purchasing our products. By accessing this Site or making a purchase, you agree to be bound by these Terms. 1. Eligibility You must be 18 or older to use this Site or make a purchase. If you are under 18, a parent or guardian must complete the transaction. 2. Products & Custom Orders We offer custom and ready-to-ship wigs, For all orders, please ensure all specs (size, length, etc.) are correct before submitting. We are not responsible for inaccurate info provided by customers. 3. Payments We accept major credit cards, and other supported payment options. Payment must be made in full before orders are processed. 4. Processing & Shipping • Free shipping on all Ace Color Haus units • Custom Units processing time : 7 business days • Shipping time : 1 -3 business days (USPS Priority mail) • You will receive tracking info via email. • We are not responsible for shipping delays, incorrect addresses, or lost packages once shipped. 5. All Sales Are Final Due to the nature of our products, all sales are final. See our Refund Policy for more details. 6. Wig Care Disclaimer Improper care, coloring, or heat styling may damage your wig. We are not liable for damage after delivery. 7. Intellectual Property All content on this Site belongs to Ace Color Haus You may not use, copy, or distribute any material without permission. 8. Limitation of Liability We are not responsible for indirect or consequential damages related to your use of the Site or our products. 9. Privacy See our Privacy Policy for information on how we collect and use your data. 10. Updates to Terms We may change these Terms at any time. Continued use of the Site means you agree to the updated Terms. 11. Contact Email: Support@acecolorhaus.com Instagram: @iamlacedbyace ⸻ 2. Privacy Policy Privacy Policy Effective Date: July 10 2025 Last Updated: July 27 2026 At Ace Color Haus, your privacy is important to us. This policy explains how we collect, use, and protect your personal information. 1. What We Collect We collect the following information when you use our site: • Name, email, phone number • Shipping & billing addresses • Order info and product selections • Payment details (processed securely) • IP address, browser type, and cookies 2. How We Use It We use your information to: • Process and fulfill your orders • Provide customer support • Send promotional emails (if opted in) • Improve our website and services • Prevent fraud 3. Sharing Your Information We do not sell your data. We only share info with trusted third parties (payment processors, shipping providers, analytics tools) as needed to run our business. 4. Your Rights (CCPA - California Residents) If you live in California, you may: • Request access to your data • Request deletion of your data • Opt-out of data sharing (we do not sell personal info) To make a request, email [Your Email] with the subject “Privacy Request – CCPA.” 5. Data Security We use secure platforms and take precautions to protect your info from unauthorized access. 6. Children’s Privacy We do not knowingly collect data from children under 13. 7. Cookies We use cookies to improve user experience and analyze traffic. You can manage cookies through your browser settings. 8. Policy Updates We may update this Privacy Policy at any time. Changes take effect immediately upon posting. 9. Contact Us Email: Support@acecolorhaus.com Website: www.acecolorhaus \.com ⸻ 3. Refund Policy Refund Policy Due to the custom nature of our products and for hygiene and safety reasons, all sales are final. This includes all wigs, extensions, and any made-to-order items. Please double-check all details before placing your order, including sizing, lace type, length, and texture. Once an order is submitted, it cannot be changed, canceled, refunded, or exchanged. Exceptions: If you receive the wrong item or there is a confirmed error on our end, please contact us within 48 hours of delivery at Support@acecolorhaus.com with your order number and photos of the issue. We’ll review and resolve the matter as quickly as possible. By purchasing from Ace color haus., you acknowledge and agree to this policy. Welcome to Ace Color Haus. Please read these Terms and Conditions carefully before using our website www.acecolorhaus.com or purchasing our products. By accessing this Site or making a purchase, you agree to be bound by these Terms.

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